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Phidev, a Digital Ad Agency in El Paso, is looking for a passionate Account Manager who will partner with and ensure the long-term success of our customers. In other words, you will be our client’s ambassador within our office.
As our Account Manager, you will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and our cross-functional internal team to ensure the timely and successful delivery of our solutions according to customer needs. We need someone who understands and lives by under-promise and over-deliver and believes that high-quality customer service is not a nice to have but an expectation.
Responsibilities
- Proactively look after our customers
- Operate as the lead point of contact for any and all matters specific to your customers
- Build and maintain strong, long-lasting customer relationships
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
- Assist with high severity requests or issue escalations as needed
- Support our team with misc office administration tasks
- Resolve/Fulfill customer service requests
- Support different marketing related tasks
- Other duties as needed/assigned
Requirements
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Demonstrated teamwork skills.
- Proven account management or other relevant experience
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Experience in delivering client-focused solutions based on customer needs
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
- Ability to lead and coordinate client solutions
- Ability to fulfill customer service requests in a timely manner
- Be comfortable working in a startup, relaxed and flexible environment
